Tixr event organizers set their own refund and exchange policies. As the ticketing platform and not the actual ticket seller, Tixr cannot provide refunds or...

If you sent your tickets to the wrong email address please contact our Support team with the information below by filling out a form here and they can resen...

If you cannot locate your tickets the first thing to do is check your email order confirmation. If you are receiving your tickets electronically they are us...

Once you have updated your credit card information Tixr will attempt to process your payment 5 days after the initial installment was due . If that payment ...

A duplicate or "extra" charge may appear as 'Processing' on your credit card statement in instances when an error occurs during checkout –...

If you do not see Print tickets on the event card when you log into your Tixr profile, the ticket is most likely a different type of ticket delivery.  ...

Always check your email confirmation to see how your tickets will be delivered. If you never received your email confirmation then please follow the steps b...

Your shipping address can be found in your confirmation email that you received after purchasing your tickets. Make sure to check your spam/junk folder in t...

If your tickets are electronic there are 3 ways you can present your ticket at the event: printed, opened in an email on a mobile device, or opened in the T...

You will have your own personal link for each event that is currently using our rewards program. You can find your link in the following places:   1. Log i...